TransactIM customer receive the following services:

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Professional Services
Including custom development, integration, installation, and training.

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Product Support Services
TransactIM provides support services for all TransactIM products.
Silver, Gold, and Platinum support levels are available with services ranging from on-site support, 2 hour engineer dispatch, voice, and email support.

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Open Source XMPP Services
TransactIM provides support services for XMPP based IM open source products. This allows our customers to leverage this powerful technology in mission critical environments.
TransactIM offers Silver, Gold, and Platinum support levels designed to meet the needs of the most demanding Wall Street firms.